Frequently asked questions
Your Questions, Answered
When will my order be shipped?
When will my order be shipped?
All orders are processed within 1–2 business days. As soon as your order is shipped, you’ll receive a confirmation email with your tracking number.
How long does delivery take?
How long does delivery take?
Standard international shipping takes approximately 7–12 business days, depending on your location.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free worldwide shippingon all orders.
Can I return my order?
Can I return my order?
Absolutely. You have 30 days from deliveryto return your items, free of charge. Simply contact us at info@soleamonaco.comto start the process.
How do I get a refund?
How do I get a refund?
Once we receive and inspect your return, your refund will be issued to your original payment method within 5–10 business days.
Do you accept exchanges?
Do you accept exchanges?
We don’t offer direct exchanges. If you’d like a different size or style, just return your item for a refund and place a new order.
What payment methods are available?
What payment methods are available?
We accept payments via Shopify Payments (all major credit/debit cards) and PayPal.
Designed for Every Step
Each pair is designed with attention to detail, premium materials, and lasting comfort — so you never have to choose between style and practicality.